Accessibility

Drayton Entertainment is proud to be completely accessible at each of its seven venues and through its Customer Service Policy, is committed to providing accommodations to patrons with disabilities.

Drayton Entertainment currently recognizes both the CNIB Card and the Access 2 Entertainment Card. Patrons with disabilities presenting valid cards from one of these two programs will be provided with a complimentary ticket for their support person, if requested.

Each Drayton Entertainment theatre has dedicated seating areas to accommodate patrons with disabilities. Service animals and support persons are always welcome. Complimentary infrared headsets for the hearing impaired are available at the box office prior to the performance.

All venues are wheelchair accessible and are equipped with special seating locations. Please call our box office toll free to reserve wheelchair accessible seats at 1-855-372-9866. Patrons using wheelchairs are requested to arrive no later than 30 minutes prior to the performance. Complimentary hearing assist devices and booster seats for children are available on a first-come, first-served basis. Public Access Automatic External Defibrillators are located in the lobby of each facility.

Feedback about the delivery of services to persons with disabilities is welcomed, as it may identify areas that require change and assist in continuous service improvement. Such feedback may be by telephone, in person, in writing, or by delivering an electronic text via email, on diskette or otherwise. Drayton Entertainment will make best efforts to provide a response in the same format in which the feedback was received.

Where possible, feedback will be addressed immediately. Some feedback may, however, require more effort to address and may need to be reviewed before any action is taken. Drayton Entertainment will respond within 21 working days.

Feedback may be provided directly to:
Ellen Berwick
Director of Audience Services
Phone: (519) 621-5511 ext. 253
Email Ellen

Our Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Policy is available online. This policy is available in multiple formats upon request.

Multi-Year Accessibility Plan
Our Multi-Year Accessibility Plan is available online. This policy is available in multiple formats upon request.

Requests can be made to:
Natasha Hopf
Director of Human Resources
Phone: (519) 621-5511 ext. 240
Email Natasha