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Ticket Prices

Please note: Wheelchair seats are not yet available for purchase online. Please call the box office at 1-855-372-9866 to reserve your wheelchair seating now.


Single Ticket Prices


Single Tickets (Per Ticket) 2019 Season
Regular Performance $48 +HST
Preview Performance/Discount Dates $39 +HST
Youth Under 20 $29 +HST
Groups of 20 or more $39 +HST

Prices are valid for the designated season only. * All ticket prices are subject to Harmonized Sales Tax (HST).


Subscription Prices

Please note: Subscriptions may be booked by calling the box office at 1-855-372-9866 . New this year! Subscriptions are not available for direct purchase online but you may use our new online request form and a Box Office Representative will contact you to complete your order in sequence!

Theatregoers receive great benefits when they plan ahead and purchase a Subscription Package. The more shows you choose, the more you save. What’s more, our Subscribers can choose to see any production at any theatre during our Season. The choice is yours, so have fun planning and enjoy the savings.

Subscriptions are available exclusively through our Box Office. Call 1-855-372-9866 or in person at any theatre.


Subscriptions
(Per Person)
2019 Season
Total Cost
 2019 Season
Cost Per Ticket
Any 4 Shows $172 +HST $43 per ticket
Any 5 Shows $205 +HST $41 per ticket
Any 6 Shows $234 +HST $39 per ticket
7 Shows or more $259 +HST $37 per ticket

Prices are valid for the designated season only. * All ticket prices are subject to Harmonized Sales Tax (HST).

Ticket Policy

All ticket sales are final – no refunds.
Tickets for the Drayton Entertainment season may be exchanged (subject to availability) with 24 hours’ notice prior to the performance. A $5 charge per ticket applies; waived for Members. The holder is responsible for inquiring about procedures and rules regarding refunds and/or exchanges for other events. The theatre is not responsible for tickets sold by unauthorized entities. Policies and procedures are subject to change without notice.

Artists, programs, prices, and times subject to change without notice.
Babes in arms and children under the age of two are discouraged. All youth must be seated with an adult. Everyone entering the auditorium must have a valid ticket. Please be quiet. Any person whose presence or conduct is deemed disruptive or objectionable may be asked to leave by management. Expulsion cancels and forfeits the ticket, including all claims to a refund.

Paying For Your Tickets
We accept VISA, Mastercard, American Express, Drayton Entertainment Gift Certificates, money orders (in Canadian funds), cheques, and we’ll even accept cash.

Picking-up Your Tickets
Tickets for any Drayton Entertainment production can be picked up at the Box Office at each facility. For tickets purchased by phone, if your selected performance is within 7 days of the time you placed the order, we will hold the tickets at the Box Office. Otherwise, your tickets will be sent to you through Canada Post. Express Mail is available at an additional fee.

Inclement Weather Policy
Performances are rarely cancelled. In the event of a severe weather cancellation, a notice will be posted on this website and Box Office Representatives will contact ticket holders to discuss alternative ticketing arrangements as soon as possible.

Theatre Etiquette

  • Unless there is an emergency, plan to stay seated during the performance.
  • Cameras and recording devices are prohibited inside the theatre.
  • Mobile devices must be turned off during the show.
  • In consideration of those who have allergies, please refrain from wearing scented products.
  • Please be quiet. Any person whose presence or conduct is deemed disruptive or objectionable may be asked to leave by management. Expulsion cancels and forfeits the ticket, including all claims to a refund.
  • Latecomers are seated at a suitable break in the show at the discretion of management.

Treats in your Seats

At all of our venues, you can bring beverages, ice cream, and other treats purchased in our lounge to enjoy in the comfort of your theatre seat during the show!

That means you don't need to feel rushed before the show or during intermission to consume your refreshing beverage or tasty treat. So go ahead and indulge … we just ask that you help us keep the theatre looking beautiful by disposing of your litter as you exit the theatre. Also, in consideration of other patrons, please refrain from opening candy wrappers during the performance.

Accessibility

Accessible Customer Service Policy
Drayton Entertainment is proud to be completely accessible at each of its seven venues and through its Customer Service Policy, is committed to providing reasonable accommodation to patrons with disabilities.

Drayton Entertainment currently recognizes both the CNIB Card and the Access 2 Entertainment Card. Patrons with disabilities presenting valid cards from one of these two programs will be provided with a complimentary ticket for their support person, if requested.

Each Drayton Entertainment theatre has dedicated seating areas to accommodate patrons with disabilities. Service animals and support persons are always welcome. Complimentary infrared headsets for the hearing impaired are available at the box office prior to the performance.

Wheelchair, Booster, Hearing Assist and AED
All venues are wheelchair accessible and are equipped with special seating locations. Please call our box office toll free to reserve wheelchair accessible seats at 1-855-372-9866. Patrons using wheelchairs are requested to arrive no later than 30 minutes prior to the performance. Complimentary hearing assist devices and booster seats for children are available on a first-come, first-served basis. Public Access Automatic External Defibrillators are located in the lobby of each facility.

Feedback Process
Feedback about the delivery of services to persons with disabilities is welcomed, as it may identify areas that require change and assist in continuous service improvement. Such feedback may be by telephone, in person, in writing, or by delivering an electronic text via email, on diskette or otherwise. Drayton Entertainment will make best efforts to provide a response in the same format in which the feedback was received.

Where possible, feedback will be addressed immediately. Some feedback may, however, require more effort to address and may need to be reviewed before any action is taken. Drayton Entertainment will respond within 21 working days.

Feedback may be provided directly to:
Ellen Berwick
Director of Audience Services
Phone: (519) 621-5511 ext. 253
Email Ellen

Accessibility for Ontarians with Disabilities Act (AODA)
Our Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Policy is available online. This policy is available in multiple formats upon request.

Multi-Year Accessibility Plan
Our Multi-Year Accessibility Plan is available online. This policy is available in multiple formats upon request.

Requests can be made to:
Natasha Hopf
Human Resources & Artistic Administrator
Phone: (519) 621-5511 ext. 240
Email Natasha

Our Personal Information Privacy Policy


Patron & Donor Privacy Protection Commitment

At Drayton Entertainment, we respect the rights of our customers, supporters and other stakeholders to personal privacy.  We are committed to protecting the confidentiality of personal information and subscribe to all the safeguards standardized in the Personal Information Protection and Electronic Documents Act (PIPEDA), the federal privacy law for private-sector organizations which sets out the ground rules for how businesses must handle personal information in the course of commercial activity.


Collection of Information

Drayton Entertainment collects personal information in order to complete patron requests, ticket orders, charitable donations, and enhance the theatregoing experience as much as possible. Most of this information is collected when a patron requests a brochure, purchases tickets, makes a donation, signs up for email correspondence, enters a contest or fills out a survey.

Depending on the patron’s relationship with our organization, such information may include: home address, phone and fax number(s), email address(es), credit card number(s), date of birth, name(s) and age(s) of spouse/partner, a complete record of all tickets purchased and donations made, requests and/or feedback, and preferences or special needs identified by the patron, such as special access seating or hearing assistance devices.

Personal information is only used for the purpose(s) for which it is collected, or with the consent of the individual, or as required or allowed by law. Drayton Entertainment does not lend, rent or sell its patron list to any organization or individual. There are limited circumstances when it is necessary to send patron information to a third-party – such as the preparation of a direct mail campaign or conducting research. In these instances, only the information relevant to the purpose stipulated is provided and is subject to strict terms of confidentiality.

Drayton Entertainment may contact patrons by mail, phone or email. As a registered charitable organization, Drayton Entertainment is exempt from the National Do Not Call List. However, we are committed to ensuring that patrons do not receive an unreasonable number of letters, phone calls, or emails.


Restaurant, Accommodation & Package Reservations

The purchase of dining reservations, overnight accommodations, and other packages are made with Drayton Entertainment and its selected partners. As such, personal information pertaining to patron bookings are transferred to ensure the terms of sale are fulfilled, including the subsequent communication of any details prior and post visit. This information may include name, mailing address, phone number or email address.


Secure Web Server

Drayton Entertainment’s website is housed on secure servers to ensure that every transaction made by a patron on our website is secure. We keep your personal information protected through Secure Server Technology, using encryption for the secure exchange of data between the patron and our system. The website is secured using a Digital Certificate, which ensures that all information sent to us via the World Wide Web is encrypted.


Credit Card Numbers

Drayton Entertainment’s system passes the credit card information through, but does not retain any credit card numbers on the web server. As such, credit card information must be provided with each transaction for the security of customers.


Mailing Lists (E-News, Show-Related Emails, Group Communications)

Drayton Entertainment provides a number of free email-based communications to patrons providing express or implied consent through their business relationship with our charitable organization. As a service to our customers, show-related emails are sent both in advance and after a performance they have purchased tickets to highlighting key information about the performance.

Any electronic correspondence sent to patrons by Drayton Entertainment will always offer the option to be removed from the email/electronic mailing list through an unsubscribe mechanism, in compliance with Canada’s Anti-Spam Legislation.


Accountability

All patron information, including passwords and credit card numbers, is encrypted. All forms on our website (www.draytonentertainment.com) are secured so personal information stays safe. Drayton Entertainment assesses new technology for protecting customer information on an ongoing basis.

For more information about PIPEDA, visit the website of the Privacy Commissioner of Canada (www.privcom.gc.ca).

For further information about the National Do Not Call list, please visit www.crtc.gc.ca.

If your information or preferences change, or if you no longer wish to receive communication from Drayton Entertainment, please call 1-855-drayton (372-9866) or online here.

Please direct questions and concerns to:
Ellen Berwick
Director of Audience Services
Phone: (519) 621-5511 ext. 253
Email Ellen


Other Safeguards For Your Protection

Drayton Entertainment Staff is informed how to respond to internal and external privacy questions:

  • Requests for Personal Information
  • Requests for correction or removal
  • Complaints from the public

Drayton Entertainment Staff is provided with overall training on Drayton Entertainment's responsibilities under the Act.

Drayton Entertainment publishes its Personal Information Privacy Policy practices on its website and informs customers in its season programs and/or annual brochure that the information is readily available on its website.

Drayton Entertainment obtains written assurances from any mailing houses it uses that the Personal Information provided will be used only for its intended purposes and that it will be securely stored.

Drayton Entertainment updates information periodically when the customer contacts us to ensure up-to-date accuracy.

Drayton Entertainment periodically checks its safeguards are in place to prevent improper access, use, disclosure, or disposal.

Drayton Entertainment's Personal Information Privacy Policy is subject to change from time to time, and will be reviewed periodically for changes. If changes are made, Drayton Entertainment will provide notice of the changes by posting the amended policy on this website.


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