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Frequently Asked Questions

I am busy on Sunday nights. Will I be able to view the episodes at another time?
Yes, there is a 7-day viewing period per episode. Each episode is available for 7 days after purchase or after it airs. If you purchase the series in advance, you'll have 7 days after each episode airs to watch it. If you purchase an episode individually on or after its air date, you'll have 7 days from the time of purchase to watch it.

How many times can I watch the episode?
During the 7-day viewing period, you can watch the episode as many times as you want.

How long are the episodes?
Each episode is approximately 60 minutes long.

I have friends and family who would like to watch the series. Can I share the episodes with them?
We are partnering with TheaterMania to stream this series. Tickets for this digital series are per household. Much like Netflix, access to view the content is connected to the purchaser's email address. A unique link will be sent to you to view the content. Please do not post the episode links or passwords on social media. 

I missed a previous episode! Can I still view it?
Episodes are available to purchase until the series concludes on April 3. Once purchased, there is a 7-day viewing period per episode. If you purchase an episode individually on or after its air date, you'll have 7 days from the time of purchase to watch it.

What browser can I watch the stream on?
TheaterMania recommends these browsers for watching the stream: Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. 

What can I do if my link does not work?
If this happens, please go back to the email from TheaterMania and click the help button.

What is TheaterMania?
Since 1999, TheaterMania has brought a passion for live events to their loyal community of patrons. They provide up-to-the-minute news, reviews, eye-catching videos, hot-button opinion pieces, streaming content, and more. In addition to editorial content, the TheaterMania team works hard to publish a curated and comprehensive list of performances, both live and virtual. Learn more about TheaterMania. 

Do I have to create an account on TheaterMania to watch the show?
No, you do not need to have an account to watch the Backstage Pass series. If you want to create a TheatreMania account, log in to theatermania.stream and click on "email me a sign-in link." Once logged in, your purchased stream will become active when the event begins at theatermania.stream/settings/purchases. At which point, you can click "View Product" to view the stream. You can also download the AppleTV or FireTV apps in the app store to watch natively on your TV. 


Funding provided by the Government of Ontario. The views expressed in this program do not necessarily reflect those of the Province of Ontario.